Our baby is sitting at the dealer now. Here’s whats happened since the last article about the break-in.
We called the dealer the afternoon before we were set to leave the RV Park at Lake Elsinore. We talked to the service rep. He seemed to be very anxious to help, and told us we could bring the coach over the next afternoon.
Packing up and leaving the RV Park the next morning went very smoothly, and we were out of there about half an hour earlier than I expected. First stop was our RV Storage lot. We had to unload the coach before taking it to the dealer. This included the cat….he was much easier to get into his carrier this time than he was the first time. Once we had everything that needed to come home loaded into our Honda Accord, we were on our way to the dealership. It is about 4 miles to the east.
I pulled up into the staging area next to the service counter and walked in. Our service rep was ready to take care of me, even though I was about an hour earlier than I told him I would be. “Earlier is better,” he said with a smile.
We walked out to the coach. He took the usual info – mileage, license plate, and so on. He took a look at the window and the torn screen. As I expected, he said that they would have to order a new window assembly from Forest River. He thought it would take a couple of weeks to get the part and get it installed.
I’m also having a couple of warranty issues taken care of….a leaky black water tank valve, and a stuck water filter housing. Both are minor, and the service rep thought they would be quick and easy to take care of.
The service rep tried to sell me a couple of things. One was some suspension stiffening springs that they have “on special” for about $2500, and the other was a solar system that they had on sale for $1050. I am interested in the solar, but don’t want to spend the money on that yet. I think the coach handles fine, even without the “Cheap Handling Fix”, so I have no desire to drop over two grand on the suspension fix.
After signing several copies of the paperwork, one set for the break-in repair and one set of the warranty work, we were done.
My insurance guy called the dealership as promised the next morning, and got things set up. The bad news is that the deductible on the insurance is $500…..and the cost of the repair probably won’t be much more than that.
So, what’s next? We have the storage yard to deal with.
It’s obvious that security at the yard is not what it was advertised to be. There were no cameras that covered the back bay area where the 19 coaches got broken into. They advertise a security person “in residence”. That person was not at the yard at all for the entire night…..the only thing that stopped the burglars was a fellow customer who arrived at around 3:00am to drop off his truck. He saw the people there and chased them away.
We got a letter and e-mail from the owners of the storage yard, telling us about the improvements they’ve made, and what they plan to do to make things right.
The improvements they made were minor. They put re bar over a drainage hole in the fence, down at ground level. That is a small opening. I doubt if that is how the burglars came in. The other thing they said they would do is add a new security camera system. I’ll see if that’s there when I show up at the yard after our coach is finished at the dealership.
What are they offering to do to make things right? They are giving us one month at half price. LOL. So we get half of $119 bucks. I’m going after them for the entire $500 deductible, and I know for a fact that other tenants are doing the same….we talked about it when we were there talking to the Sheriff’s Department the morning after the event.
If these guys balk at paying us for our damages, we will have to find another storage yard.
We’ll see what happens.